A plan for the help
your users need.

Choose Annual to save 10% on Core or Scale. Core is $89 per month, billed as $1,068 per year. Scale is $359 per month, billed as $4,308 per year. Your included Assist and chat message allowances still renew monthly. Add-on packs keep the prices shown. Enterprise is priced separately under an annual contract.

An Assist counts once HelpAlive completes the first step of a walkthrough. Every step after that belongs to the same Assist. Two walkthroughs count as two Assists. A walkthrough that ends before its first step is completed does not count.

The walkthrough does not count. The answer that offered it counts as one chat message, like any other answer.

If HelpAlive completed the first step, it counts, even if your user stops, leaves, or the task cannot be finished. If it ends before that first step is completed, it does not count. Your dashboard lists each walkthrough and explains why one did not count.

One answer in the chat counts as one message, including answers to visitors who are not signed in. An answer resent after a connection problem counts only once. Greetings, suggested questions, failed or empty answers, and anything from your Test page or test links do not count.

Once subscribed, you can buy an add-on pack of 100 Assists for $25 or 1,000 chat messages for $15. Add-on packs are charged when bought. Unused pack units carry over while your subscription continues and expire when it ends. Enterprise allowances and extra usage are agreed in your contract.

Purchased add-on packs are separate from automatic overage. By default, HelpAlive can use up to your monthly included amount again for each usage type, billed per unit on your next invoice. You can lower that allowance to zero in Controls. At the Assist limit, new walkthroughs stop, but chat can continue while messages remain. At the message limit, chat stops answering until the next month or until you add more. Admins receive notices at 80% and 100% in the dashboard and by email. Extra usage is not available during the trial.

You get 7 days, 50 Assists and 1,000 chat messages, with a card required up front. Nothing beyond those allowances is served or billed during the trial. Your chosen plan starts and your card is charged when the trial ends unless you cancel before then.

If your usage consistently goes beyond Scale, talk to us about an annual contract with tailored allowances. Pricing depends on your usage.