Userpilot
Product analytics, Session Replay, surveys and in-app experiences for product teams, with mobile support. Lia is its AI product growth partner: your team approves the proposed solution before Lia builds the flow.
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Userpilot alternative: guidance generated at runtime
Userpilot combines product analytics, in-app experiences and surveys for product and growth teams. HelpAlive is an AI product expert: it lives inside your app, answers users' questions, builds guides on the fly from your docs and the page they're on, and does the steps for them. The difference is when help appears and how it fits the user's task. Someone who has already completed most of a setup may need help with just one step. In Userpilot, your team prepares a Flow, with or without AI, and configures its audience and triggers. Those rules can tailor delivery, but the Flow still needs to be prepared in advance. HelpAlive generates the guide at runtime for that user and the task they just asked about, on the page they are on. It works on any web app in the browser and does not replace Userpilot's analytics, Session Replay or surveys.
What each is for
HelpAlive
Personalized guidance and permitted actions for your product's own users. HelpAlive reads your published documentation and the current browser page, including visible controls and states, and does the steps for them. You choose guidance or actions per customer account and per user.
Side by side
| Comparison | Userpilot | HelpAlive |
|---|---|---|
| Who authors the guide | A person, in the Chrome extension builder. After your team approves the proposed solution, Lia builds the flow. | Nobody. Every guide is generated at runtime for that user, from your docs and the page they are on. |
| Covers a task nobody wrote a guide for | No. A Flow shows on a trigger, to a segment, on the pages you set; it has to be built first, whether a person or Lia builds it. | Yes. There are no pre-built guides, so there is no gap between the guides you wrote and the questions users ask. |
| Answers a question mid-task | Not within Flows. The AI Assistant writes copy for your team; the Resource Center holds articles for the user to read. | Yes. The user can pause a guide and ask about the task or the control in front of them, then continue. |
| Does the steps for the user | No. Step types are Modal, Slideout, Tooltip and Driven Action; a Driven Action waits "for users to interact with a specific element in your app". | Yes. HelpAlive clicks, fills fields and scrolls in the user's session when you allow actions. You choose guidance or actions per customer account and per user. |
| Setup | Snippet in <head>, userpilot.identify() on each page, reload on every route change in single-page apps; then build flows. | One script plus identify(), then connect your documentation. Guides work on the first page a user opens. |
Building a flow from a prompt is not generating one
Your team approves the proposed solution before Lia builds the flow. That flow still waits for a trigger and segment. HelpAlive builds the walkthrough when a user asks, using published docs and the current page. If it cannot finish, it stops with a recap.
A Flows library is a backlog, even when AI helps fill it. A generated guide has no backlog.
Choose Userpilot when
- You need product analytics, Session Replay, NPS or surveys.
- You want announcements, banners and checklists targeted by segment and trigger.
- You need guidance in native iOS, Android, Flutter or React Native apps.
Choose HelpAlive when
- Users need walkthroughs for tasks your team has never built a flow for.
- You want permitted actions, controlled per customer account and per user.
- You want guidance that follows UI changes without approving and maintaining flows.
Keep Userpilot, replace the guidance
Keep Userpilot for analytics, replay, surveys and announcements; add HelpAlive for how-to questions. Their pricing uses different units: Userpilot counts monthly active users, while HelpAlive counts Assists.
Read what an AI product expert is, see the features, or watch a demo.
Frequently asked questions
Do we still need to build and approve flows?
In Userpilot, your team approves Lia's proposed solution before Lia builds the flow. HelpAlive creates each walkthrough from your published docs and the current page when a user asks.
How do the pricing models compare?
Userpilot charges by monthly active users; HelpAlive charges by Assists. An Assist counts only once a walkthrough completes its first step. Compare your traffic and question volume using our pricing page.