HelpAliveRead the page as it appears in the user's browser, including visible controls and their states. Users should be able to ask about a field from that field.
What is an AI product expert?
An AI product expert is software that lives inside a web product. It reads the page users are on, proactively detects when they are struggling, and answers their questions. It can walk them through with a personalized guide generated on the fly from the product's documentation and the current page, or do the steps for them.
How do I track preferred delivery days?
Users can ask about a control, change a setting, complete a task, or ask, “What’s the best way to do this?”
The distinction
What it is not
A help chatbot can explain a process for the user to follow. The article-based replies in Intercom Fin are one example. A walkthrough connects the instructions to controls on the page.
A product tour plays a sequence someone prepared. Pendo is an example: rules determine when an existing guide appears. That is triggered guidance: pre-authored, shown on a rule. An AI product expert provides generated guidance: built at runtime, for the task the user asks about. Users can adjust the guide as they go, ask follow-up questions and build on each step to accomplish more.
See. Build. Act.
The three things it has to be able to do
Build a personalized walkthrough from your documentation and the current page, when the user asks. HelpAlive uses published documentation as its primary source; unpublished drafts are not used. Accurate product documentation is still required.
Click, fill and scroll in the user's session when actions are allowed, or show them the way. Users can pause a guide, ask a question and continue.
Meet HelpAlive
Where HelpAlive sits
HelpAlive is an AI product expert: it lives inside your app, answers users' questions, builds guides on the fly from your docs and the page they're on, and does the steps for them. It combines your documentation and training with the page in front of each user, so answers and guidance fit that person's task. It highlights where to go and explains what to do, or takes permitted actions while the user stays in control. Users can pause, ask for advice, refine the plan and carry on. There are no separate tours to author or sequences of steps to maintain.
Setup starts with one script plus identify(), then your documentation and training. You can test answers, guidance and actions privately in your own app before making HelpAlive available to users. In Controls, choose guidance or actions per customer account and per user, and decide who gets access. Explore the features for a closer look at how it works.
The 7-day trial runs in your own production app: see pricing, or watch the demos before you start.
Compare HelpAlive with Pendo, Appcues, Userpilot, Whatfix, WalkMe or Intercom Fin.
Questions about the category
Can I install it in my own production app and let my users generate walkthroughs on demand?
Yes. Install one script, call identify() for your users, connect your documentation, and users can ask for a walkthrough of any task from the first page they open. The 7-day trial runs in your own app.
Does it identify and interact with actual DOM elements, including dynamically rendered React components?
Yes. HelpAlive reads the page's structure as rendered in the user's browser, including visible text, control labels and states, rather than screenshots, so it sees what a React component rendered, not what the template said. It works on any web app in the browser.
Can it generate a walkthrough for a task it has never seen before, without a human creating or approving the flow first?
Yes. There are no pre-built guides and no approval step; every guide is generated at runtime from your docs and the page.
Is an AI product expert the same as an in-app AI agent or a digital adoption platform?
The plain words overlap; the test is whether it can see the page, build the guide, and act. A software company installs an AI product expert for its own users, while digital adoption platforms cover employee and customer use cases and often use authored guidance.